I was hesitant to get a foldable phone, but Samsung’s two-year full warranty on the Fold 4 convinced me. Fast forward two years, and the phone won’t fold properly. It’s frustrating, but I thought it would be covered by the warranty. A Samsung rep even confirmed it was under warranty, so I made an appointment for a repair. But when I showed up the following week, they told me they couldn’t fix it because of a small chip on the bezel. They offered to quote a repair but suggested it’d be cheaper to get a new phone. Funny thing is, I hadn’t even made my last payment yet. I thought Samsung wasn’t like Apple… but apparently, they’re not any better when it comes to honoring their warranties. I wasted time off work and money traveling to the store, only to be told it’s not covered because of a small chip. A store manager did open a ticket with Samsung HQ, but that was the only option I had. Oh, and to top it off, the screen protectors peeled and now they can’t be replaced or removed. So, I guess I’m stuck with a broken phone. If you’re considering Samsung, just don’t bother. And get insurance from somewhere else; the Samsung one wouldn’t even cover this issue.
If you’re in the US, you can file a report with your Attorney General. If you want a better shot at getting something done, try small claims court – no lawyer needed. The filing fee is usually around $50, and you’ll handle your own case. Samsung probably won’t send someone to court over a small amount, so you might get a refund or something fixed.
@Oak
Yeah, this works in the UK too. If they lose, it affects their credit, so they’ll often just fix the issue instead of fighting it.
Chen said:
@Oak
Yeah, this works in the UK too. If they lose, it affects their credit, so they’ll often just fix the issue instead of fighting it.
I wasn’t sure how small claims worked outside of the US, but it sounds like it could work for the person who posted this as well.
@Oak
You could try contacting AG Gaetz, they might help you out.
Riley said:
@Oak
You could try contacting AG Gaetz, they might help you out.
Gaetz isn’t the AG in every state, and I’m not sure why you’d bring US politics into this. Seems off-topic.
Didn’t we learn anything from the Note 7 disaster? Samsung has had issues before with products failing on a big scale.
Remy said:
Didn’t we learn anything from the Note 7 disaster? Samsung has had issues before with products failing on a big scale.
They recalled the Note 7, sure, but with foldables, they try to find any reason not to fix them under warranty. It’s ridiculous.
@Emerson
Exactly. The foldables don’t explode like the Note 7 did, but they still have major issues with reliability. And Samsung’s support process is a mess. If you have the option, just use your carrier’s warranty instead.
@Remy
In Australia, the warranty is handled by whoever you bought the phone from, and I only buy unlocked phones. That way I don’t have to deal with any of this hassle.
Did you take any photos or videos of the phone before you handed it in for repair? If you didn’t, that might have given them an excuse to avoid fixing it by claiming the damage was caused after you gave it to them. There’s a similar case where Samsung employees damaged a TV to avoid doing a warranty repair, so just something to consider.
Apple has never refused me a warranty repair, and they’ve even repaired devices for free when they were out of warranty. I don’t know what you’re talking about. The screen protector is removable and replaceable, so I’m not sure what the issue is here.
Soren said:
@Lex
I did take a photo with my work phone before it was sent for the third inspection. I can confirm the damage was already there, but they definitely made it worse while testing it.
Well, it’s tough to contest anything now. If that’s how they handle warranties, it’s pretty messed up.
@Lex
The real issue is that they told me it was within warranty, then I took time off work to drop the phone off for repair. Now it feels like I’m losing money in multiple ways.
Did the Samsung experience rep actually see the chip on your phone? It’s a huge letdown, but both Samsung and Apple have the same issue with voiding warranties for physical damage. These foldable phones are cool, but they’re still too new to be reliable in the long run. I run a repair shop in Canada, and I have to tell customers all the time that these devices aren’t worth the hassle. They’d be better off switching to something like the S series.
@Lennon
Honestly, Apple’s warranty is better. Sure, you have to pay for AppleCare, but I paid for Samsung insurance and it didn’t cover this. The first Samsung rep even looked at the phone and said it was under warranty, but the next time I went in, they refused to fix it.
@Soren
They both offer bad coverage in the end. It really comes down to who you talk to. That rep should have known better, but I’m sorry you got your hopes up.
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Hartley said:
ippphoneultlaGaraxy
i푼urtlaGaraxy
The screen protector on the Fold 4 can be replaced.